Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are all products sold on SEOULSKIN authentic?
Yes, we guarantee 100% authenticity. All our products are sourced directly from authorized distributors and manufacturers in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout for faster delivery within 3-5 business days.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you offer samples with purchases?
We love sharing new discoveries! Every order includes a selection of complimentary K-beauty samples so you can test new products before buying them.
Are your products cruelty-free?
Many of our brands are strictly cruelty-free. You can find specific information regarding a brand's testing policy on the individual product description pages.